Terms of Service

1. Eligibility

You must be at least 18 years old and have the legal capacity to enter into binding contracts to use Verse. By using the Service, you represent and warrant that you meet these requirements, that you are not barred from using the Service under the laws of any applicable jurisdiction, and that you are not subject to sanctions administered by New Zealand, the United States, the European Union, or the United Nations.

If you use Verse on behalf of an organization, you represent and warrant that you have authority to bind that organization to these Terms, and "you" and "your" refer to both you and the organization.

2. The Service

The Service provides software tools for creating, configuring, and running AI employees and automated workflows, including chat and voice interfaces, memory, integrations with third party services, cloud browsers and cloud computers, optional local computer control through Verse Desktop, skills and templates, and, where available, financial capabilities.

• AI employees are software, not people. Despite the name, AI employees are automated software agents. They are not human beings, and no employment, agency, partnership, or fiduciary relationship is created between you and Verse or between you and any AI employee.
• No professional advice. The Service and its outputs do not constitute legal, tax, accounting, medical, investment, or other professional advice, and no output should be treated as a recommendation or opinion from Verse.
• Features vary and change. Capabilities may be added, modified, gated behind plans or feature flags, suspended (including through safety kill switches), or discontinued at any time. Some features described in these Terms may not be available to you, in your region, or at all times.
• Estimates are estimates. Dashboards and reports may show figures such as time saved or value created. These are heuristic estimates for your interest only and are not promises, measurements of actual outcomes, or guarantees of results.

3. Your Account

When you create an account, you agree to the following:

• Provide accurate, current, and complete information and keep it updated
• Keep your credentials confidential and do not share your account
• You are responsible for all activity under your account, including everything your AI employees do, whether or not you specifically intended a particular action
• Notify us immediately at hello@useverse.ai of any unauthorized access or use

We may suspend or terminate accounts that violate these Terms, pose a security or legal risk, or engage in fraud, and we may require identity or account verification at any time.

4. Plans, Credits, and Billing

5. Autonomous AI Employees and Your Responsibilities

The core of the Service is autonomy: AI employees can plan and execute multi-step work, run on schedules, wake each other, spawn sub-agents, and act while you are away. This section is the heart of these Terms.

6. Communications Sent by Your AI Employees

AI employees can send emails (from a dedicated agent address or from your own connected email account), post and reply on platforms such as Slack, Discord, Telegram, and social media, create calendar invites, and, where available, send SMS messages. For all such communications:

• You are the sender. Messages sent at your direction or under your configuration are your communications
• You must comply with anti-spam, telemarketing, and electronic messaging laws (including the NZ Unsolicited Electronic Messages Act, CAN-SPAM, TCPA, and equivalents), including consent, identification, and unsubscribe requirements
• You must comply with the rules of each platform an AI employee posts to, and you are responsible if your agent violates them
• You must not use AI employees to impersonate a human being in a misleading way, deceive recipients about who is communicating, or send unsolicited bulk messages

We may throttle, suspend, or disable messaging capabilities to protect deliverability, our platform accounts, and recipients.

7. Browser, Computer, and Local Device Control

8. Integrations and Third Party Services

• The Service connects to third party platforms and APIs (email, chat, documents, CRMs, developer tools, financial services, and hundreds of others, including through our integration partner Composio). Your use of each third party service is governed by that service's own terms and policies, and you are responsible for complying with them
• You authorize Verse and your AI employees to access connected services on your behalf as you configure. You represent that you have the right to grant that access (for example, that a connected workspace or mailbox is yours to automate)
• We are not responsible for third party services, including their availability, performance, security, pricing, data practices, API changes, or decisions to suspend your access. If a third party service changes or becomes unavailable, we are not obliged to provide alternatives or refunds
• Third party services may charge their own fees, which are your responsibility
• You can disconnect integrations at any time in Verse or by revoking access at the third party

9. Skills, MCP Servers, and Other Third Party Code

You can extend AI employees with skills installed from GitHub repositories, a skills library, or a marketplace, connect external MCP servers, and turn external APIs into agent tools. This code and these servers are created by third parties (or by you), not by Verse:

• We do not author, control, endorse, or warrant third party skills, MCP servers, or APIs, even where the Service surfaces or curates them, applies trust heuristics, or runs them in sandboxes
• Installing and running third party code is at your own risk. Review what a skill does before installing it, and prefer sources you trust
• Sandboxing and credential brokering reduce risk but do not eliminate it, including the risk of malicious instructions embedded in content your agents read (prompt injection)
• If you publish a skill or share content to the marketplace, Section 11 (Your Content) applies, and you are responsible for what you publish

10. Financial Features

Where available and enabled by you, AI employees can interact with real money: placing trades through your linked brokerage, making purchases with issued cards, and, where offered, holding or transferring digital assets. This section applies to all such features, whether or not currently enabled for your account. If you do not accept these terms and risks, do not enable financial features.

11. Your Content and Intellectual Property

12. Acceptable Use

You agree not to use the Service, and not to configure or instruct any AI employee, to:

• Violate any law or regulation, or the rights of any person, including intellectual property, privacy, and data protection rights
• Create or distribute malware; conduct phishing, scams, fraud, or money laundering; or engage in market manipulation or insider trading
• Send spam or unsolicited communications, harvest personal information, or conduct surveillance of individuals
• Harass, threaten, defame, or harm others, or generate content that sexualizes minors or incites violence
• Access systems, accounts, or data without authorization; probe or test the vulnerability of systems you do not own; or bypass security controls, rate limits, CAPTCHAs, or access restrictions of any service, including ours
• Circumvent credit metering, plan limits, safety guardrails, approval gates, or kill switches
• Mislead people into believing they are dealing with a human when required disclosures apply, or impersonate any person or entity
• Make fully automated decisions that produce legal or similarly significant effects on individuals (for example credit, employment, housing, insurance, or medical decisions) without the human oversight required by law
• Use the Service for weapons development, critical infrastructure interference, or other high-harm activities
• Resell, sublicense, or white-label the Service without our written agreement, use it to build a competing product, or scrape the Service

The Service is built on third party AI models. You must also comply with the usage policies of our model providers as they apply to your use, including Anthropic's Usage Policy and OpenAI's usage policies, which among other things require AI disclosure and human oversight for certain consumer-facing and high-impact uses. If a model provider requires us to restrict or terminate a particular use, we may do so.

We may investigate suspected violations and take any action we consider appropriate, including warning, throttling, removing content, suspending or terminating accounts without refund (to the maximum extent permitted by law), and reporting to authorities.

13. Privacy

Our Privacy Policy explains what information we collect and how we use, share, and protect it, including the AI model providers and other subprocessors involved in running the Service. If you provide us personal information about other people (or your AI employees process it from connected services), you are responsible for having the right to do so.

14. Disclaimers

To the maximum extent permitted by law, and subject to Section 17 (Consumer Rights):

• The Service and all outputs are provided "AS IS" and "AS AVAILABLE", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, non-infringement, accuracy, and uninterrupted or error-free operation
• We do not warrant that AI employees will achieve any particular result, quality of work, savings, revenue, or outcome, or that they will act as you intend in every case
• We do not warrant the Service will be secure, free of vulnerabilities, or immune to attacks such as prompt injection, or that safety features will catch every unsafe action
• Third party services, models, integrations, skills, and content are not warranted by us in any way
• Beta, preview, and flag-gated features are experimental and may be changed or withdrawn at any time

No advice or information obtained from us or the Service creates any warranty not expressly stated in these Terms.

15. Limitation of Liability

To the maximum extent permitted by law, and subject to Section 17 (Consumer Rights):

• Verse and its owners, operators, contractors, licensors, and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, savings, business, opportunities, goodwill, or data, however caused and under any theory of liability, even if advised of the possibility
• Without limiting the above, we will not be liable for losses arising from: (a) actions taken or not taken by AI employees on your behalf, including communications sent, content published, data modified or deleted, and obligations entered into; (b) trading, investment, spending, or other financial activity (Section 10); (c) reliance on any output; (d) loss of or damage to your devices, software, or data, including through local computer control; (e) third party services, code, models, or content; (f) unauthorized access resulting from your failure to secure your account or connected services; and (g) suspension or unavailability of the Service
• Our total aggregate liability for all claims arising out of or relating to these Terms or the Service, taken together, will not exceed the greater of (a) the amounts you paid to Verse for the Service in the 12 months before the event giving rise to the claim, and (b) one hundred US dollars (USD $100)

These limitations apply regardless of the legal theory (contract, tort including negligence, statute, or otherwise) and even if a remedy fails of its essential purpose. They do not apply to liability that cannot be excluded or limited by law, including liability arising from our fraud or willful misconduct.

16. Indemnification

You agree to indemnify, defend, and hold harmless Verse and its owners, operators, contractors, licensors, and suppliers from and against all claims, demands, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) brought by any third party arising out of or relating to:

• Your use of the Service, including anything done by AI employees acting under your account
• Communications, content, transactions, and other actions your AI employees perform, including claims by message recipients, websites and platforms your agents interact with, counterparties, and people whose data your agents process
• Your Content and anything you publish or share
• Your breach of these Terms, of applicable law, or of third party terms or rights

We may assume the exclusive defense and control of any matter subject to indemnification, in which case you will cooperate with us. You may not settle any such claim without our prior written consent. This section does not apply to the extent prohibited by applicable consumer law.

17. Consumer Rights and Business Use

Nothing in these Terms excludes, restricts, or modifies any right or remedy you have under law that cannot lawfully be excluded, restricted, or modified, including under the New Zealand Consumer Guarantees Act 1993 and Fair Trading Act 1986, the Australian Consumer Law, and equivalent consumer protection laws elsewhere. The disclaimers, limitations, and indemnities in these Terms apply only to the maximum extent permitted by law.

Business use: the Service is designed and marketed for business and professional purposes. If you acquire the Service in trade for business purposes, you agree that the New Zealand Consumer Guarantees Act 1993 does not apply, and that sections 9, 12A, 13, and 14(1) of the Fair Trading Act 1986 do not apply to the parties' dealings, to the extent permitted by those Acts, and you acknowledge that it is fair and reasonable for the parties to be bound by this clause.

If you are a consumer under mandatory local law, any non-excludable guarantees apply notwithstanding these Terms, and where our liability can be limited, it is limited to re-supplying the Service or paying the cost of re-supply.

18. Suspension and Termination

You may stop using the Service and cancel your subscription at any time (Section 4.2). You may request account deletion as described in the Privacy Policy.

We may suspend or terminate your access, disable features, or pause running agents at any time, with or without notice, if we reasonably believe you have violated these Terms, your use poses a risk to Verse, other users, third parties, or any system, we are required to by law or a provider, or we discontinue the Service. Where practical, we will give notice and an opportunity to export your data.

On termination: your right to use the Service ceases; running agents, schedules, and workflows stop; outstanding fees remain payable; and we may delete your data in accordance with the Privacy Policy. Suspension or termination for cause does not entitle you to any refund, to the maximum extent permitted by law.

Sections that by their nature should survive termination (including Sections 5, 10, 11, 14, 15, 16, 17, 19, and 20) do survive.

19. Governing Law and Disputes

These Terms are governed by the laws of New Zealand, without regard to conflict of laws principles. Subject to any mandatory consumer protections in your place of residence, the courts of New Zealand have exclusive jurisdiction over disputes arising out of or relating to these Terms or the Service, except that we may elect to refer a dispute to binding arbitration in New Zealand under the Arbitration Act 1996.

Before starting formal proceedings, you agree to contact us at hello@useverse.ai and attempt in good faith to resolve the dispute informally for 60 days.

To the maximum extent permitted by law, disputes will be resolved on an individual basis only, and not as part of any class, consolidated, or representative proceeding.

20. General

21. Contact

Questions about these Terms: