Memory and knowledge
What your employee remembers, where it comes from, and how to see or change it.
Employees keep a durable memory that survives between conversations, runs, and calls. It's what makes week three feel different from day one.
Where memory comes from
- The brief. Everything from the hiring interview is the foundation.
- Corrections and preferences in chat. “Always CC accounts on invoices” sticks after you say it once.
- Voice calls. After a call, the employee quietly saves the durable parts: decisions, preferences, facts. The onboarding call right after hiring does this too, and posts a summary in chat.
- Their own work. Employees note down what they learn while doing the job, like a person keeping a work journal.
Seeing and editing it
Open the employee's Workspace tab and find Knowledge & Memory. You can read what's stored, add knowledge yourself (paste a style guide, a pricing sheet, a process doc), and remove anything wrong or stale. If an employee keeps repeating a mistake, look here first; a bad memory is usually the culprit.
Employee memory vs shared context
Memory belongs to one employee. The Context page in the sidebar is the workspace wide facts hub that every employee can draw on: what your company does, your products, your standards. Put “us” facts in Context and role specific judgment in each employee's memory.
Tip
You can just say “remember this” in chat, followed by the thing. It's the fastest way to pin something important.